1INTRODUCTION

 

This is an opinion-based exercise that is aimed at measuring the quality level of registration services rendered at the University of Namibia. You are assured that all responses you will provide will be treated confidentially. This survey is limited to the current academic year of 2017. Therefore, your responses should exclude your past experiences of any other earlier registration process conducted by the University of Namibia. 

2GUIDELINES FOR COMPLETING THE QUESTIONNAIRE

 

Please read through the entire questionnaire before starting to respond to the question.
Be thoughtful when responding to each question.
Complete ALL questions that are applicable to you.
If a certain statement is not applicable to you, please mark the 'not applicable' option.
A 7-point rating scale is used to capture your rating of the level of registration process satisfaction: 1 denotes 'extremely not satisfied' and 7 denotes ' extremely  satisfied' while 8 denotes "uncertain or not applicable to you".
 

3PROFILE

3.1


3.2


3.3


3.4


3.5


3.6


4APPLICATION, ORIENTATION AND ACTUAL REGISTRATION PROCESS AT THE UNIVERSITY OF NAMIBIA

STUDENT APPLICATION FORMS

4.1

Information on application form is clear and understandable.

Extremely not satisfied

Extremely Satisfied



4.2

Application form provides an indication for students with disability.

 

  


4.3

The application form is easy to complete.

 

  


4.4

Proof of payment for application form received.

 

  


4.5

Application form, tear of slip received.

 

  


4.6

Application acknowledgement letter received.

 

  


4.7

Admission acceptance letter received on time before registration.

 

  


4.8

Helpfulness of front desk officers.

 

  


4.9

Overall satisfaction with the entire application process.

 

  


5STUDENT ORIENTATION (this section applies to student who attended orientation)

5.1Attendance of all session during orientation.

5.2

Days allocated for orientation

 

  


5.3

Orientation programme sent together with registration documentation. 

 

  


5.4

Necessary information was provided during orientation.

 

  


5.5

Overall organization and arrangement of the orientation programme. 

 

  


6ACTUAL REGISTRATION PROCESS

6.1

Information on registration dates is well communicated.

 

  


6.2

Information on registration process is well communicated (i.e. study fees and initial payments)

 

  


6.3

Information on submission of original documents during registration. 

 

  


6.4

Verifying students information during registration.

 

  


6.5

Registration starting and ending on schedules times.

 

  


6.6

Usefulness of students assistants.

 

  


6.7

Approachability of Registration Officers.

 

  


6.8

Curriculum guidance from lecturing staff.

 

  


6.9

Information on the number of module to register per semester. 

 

  


6.10

Guidance from Faculty Officers.

 

  


6.11

Clarity on completion of application for exemption/ recognition/ credit for subject passed at other tertiary institutions.

 

  


6.12

Guidance on registration admission received from student record officer. 

 

  


6.13

Registration facilities (chairs, ICT facilities).

 

  


6.14

Overall organization of the registration process.

 

  


7FINANCIAL MATTERS

7.1

Effectiveness of Cashiers.

 

  


7.2

Information on payments on fees before registration. 

 

  


7.3

Information on tuition fees cancellations is clear. 

 

  


7.4

Information of hostel fees cancellation is clear.

 

  


7.5

Information on all available mode of payments is communicated to students. 

 

  


7.6

Verification on financial support documentation by bursary office. 

 

  


7.7

Payment verification received by cashier. 

 

  


7.8

Payment receipt received if paid via electronic funds transfer. 

 

  


8ONLINE REGISTRATION 

8.1Awareness of online registration. 

8.2Did you register online?

8.3Did you receive an application from receipt?

8.4 If yes to 8.3, where? (Tick only one choice)


8.5 If No to 8.3 above, why did you opt to register at registration desks? (Tick all that apply)


9ANY SUGGESTIONS? 

9.1